Instructions for Clearing Disk Cache in various browsers

Click on the link of your browser version for details of clearing cache

Internet Explorer 4.0 users (Upgrade to 5.5 or 6.0)
(IE 4.0 does not fully support JavaScript and should be upgraded)

Internet Explorer 5.0/5.5 users

Internet Explorer 6.0 users

Netscape 4.x users (Recommend upgrading to 7.1)
(Netscape 4.7 does not fully support JavaScript and should be upgraded)

Netscape 6.0/7.1 users

Firefox users

Internet Explorer 5.0/5.5 Users (Windows)

To clear your Disk Cache, follow these steps:

1. Select Internet Options from the Tools menu. The Internet Options dialog opens.
2. Locate the Temporary Internet Files section of the General tab.
3. Click on the Delete Files button.
4. Click OK.
5. Close your browser.
6. Launch your browser.

Internet Explorer 6.0 users (Windows)

To clear your Disk Cache, follow these steps:

1. Select Internet Options from the Tools menu. The Internet Options dialog opens.
2. Locate the Temporary Internet Files area of the General tab.
3. Click on the Delete Files button.
4. Click OK.
5. Close your browser.
6. Launch your browser.

Netscape Communicator 6.0/7.1 (Win or MAC)

To clear your Disk Cache, follow these steps:

1. Click Edit in the browser tool bar.
2. Then, click Preferences.
3. In the Preferences section, you will see several items in the Category window.
4. Click Advanced.
5. Click Clear Memory Cache and Clear Disk Cache.
6. Below the Clear Disk Cache button, make sure that the: Compare the page in the cache to the page on the network, is highlighted on, Every time I view the page.
7. Click on Proxies in the category window. Make certain that the proxies are set to Direct connection to the internet.

Firefox users

To clear your Disk Cache, follow these steps:

1. Select options from the tools menu.
2. Select the Privacy tab.
3. Press the Clear button in the row labeled Cache.
4. Press the OK button.

Instructions for Enabling Cookies & JavaScript in different browsers

Click on the link of your browser version for detailed instructions to enable cookies

Internet Explorer 4.0 users (Upgrade to 5.5 or 6.0)
(IE 4.0 does not fully support JavaScript and should be upgraded)

Internet Explorer 5.0/5.5 users

Internet Explorer 6.0 users

Netscape 4.x users (Recommend upgrading to 7.1)
(Netscape 4.7 does not fully support JavaScript and should be upgraded)

Netscape 6.0/7.1 users

Firefox users

Internet Explorer 5.0/5.5 Users (Windows)

To enable Cookies and JavaScript, follow these steps:

1. Select Internet Options from the Tools menu. The Internet Options dialog opens.
2. Locate the Temporary Internet Files section of the General tab.
3. Click on Settings.
4. Locate the Check for newer versions of stored pages area, make certain that the radio dial is highlighted on Every visit to the page.
5. Click OK.
6. Locate the Settings area of the Privacy tab.
7. Make sure that the slider in this section is set to Medium. If the slider is not set to Medium, click on the Default button.
8. Locate the Security Level for this zone area of the Security tab. Make sure the zone selected is for 'Internet'. Click Default Level button.
9. Make sure that the slider in this section is set to Medium
10. Click OK to close the Internet Options dialog.
11. Close your browser.
12. Launch your browser.

Note: In some cases, if the above doesn't fix the problem, you will need to restart your computer for the changes to take place

Internet Explorer 6.0 users (Windows)

To enable Cookies and JavaScript, follow these steps:

1. Select Internet Options from the Tools menu. The Internet Options dialog opens.
2. Locate the Temporary Internet Files area of the General tab.
3. Click on the Settings radio button.
4. Click OK.
5. Locate the Check for newer versions of stored pages area, make certain that the radio dial is highlighted on Every visit to the page.
6. Click OK.
7. Locate the Settings area of the Privacy tab.
8. Make sure that the slider in this section is set to Medium. If the slider is not set to Medium, click on the Default button.
9. Click OK to close the Internet Options dialog.
10. Locate the Security Level for this zone area of the Security tab. Make sure the zone selected is for 'Internet'. Click Default Level button.
11. Make sure that the slider in this section is set to Medium.
12. Click OK to close the Internet Options dialog.
13. Close your browser.
14. Launch your browser.

Note: In some cases, if the above doesn't fix the problem, you will need to restart your computer for the changes to take place

Netscape Communicator 6.0/7.1 (Win or MAC)

To enable Cookies and JavaScript, follow these steps:

1. Click Edit in the browser tool bar.
2. Then, click Preferences.
3. In the Preferences section, you will see several items in the Category window.
4. Click Privacy and Security.
5. Then click Enable all cookies.
6. Click Advanced.
7. Click Clear Memory Cache and Clear Disk Cache.
8. Below the Clear Disk Cache button, make sure that the: Compare the page in the cache to the page on the network, is highlighted on, Every time I view the page.
9. Click on Proxies in the category window. Make certain that the proxies are set to Direct connection to the internet.

Firefox users

To enable Cookies and JavaScript, follow these steps:

1. Select Options from the Tools menu.
2. The Options dialog opens.
3. Select the Web Features tab.
4. Make sure that the checkboxes for Enable Java, and Enable JavaScript are selected and that the Block pop-up windows checkbox is not selected.
5. Click OK.